When choosing the right locations and designing our buildings we prioritise what we know matters most to people: being in culturally rich and diverse neighbourhoods, providing facilities on site like gyms, cafes, lounges and outdoor space, creating opportunities to participate in social events and generally offering good day to day management by professional on-site teams.
Our offer breaks down into 5 key components: the location, the apartment, the on-site facilities, the social offer, and the relationship with us as the landlord.
Most of our developments are in well-connected locations, in the up and coming neighbourhoods that we know our customers want to be in.
We work hard to build relationships with local partners, ensuring that all of our developments authentically fit into their surroundings and are active contributors within their local communities.
All of our developments include plenty of shared spaces that reflect the way people like to live today.
We offer work areas so people have somewhere to break out from their apartment at times, lounges to meet with friends, gyms and studios for classes.
Many of our sites have bookable rooms people can hire for events or meetings. We prioritise access to outdoor spaces such as gardens and roof terraces, and most developments have bbq areas and various places to sit outside.
The areas on-site are equipped and designed to make life easier such as providing pet washing facilities, bike cleaning stations with repair kits on hand and secure bike stores.
We offer a range of apartment types including studios, one, two and three bedroom apartments, as well as co-living suites in some of our buildings.
The vast majority have their own balcony or terraces and all are fitted out with kitchens and bathrooms, integrated appliances and plenty of storage.
The majority of our two beds have similar sized rooms designed for people sharing.
Apartments are available either fully or partly furnished and we encourage people to paint and decorate their homes as they wish.
Almost all of our developments are pet friendly and have pet specific buildings or floors allocated to ensure we can welcome those with pets whilst ensuring those without are not affected.
Our on-site teams help to organise social events and activities throughout the year as well as facilitating the various interest-led clubs such as cycle groups, book clubs, and so on that are created according to the interests of the residents at that development.
To support and nurture the general culture and friendliness of our schemes, each has a ‘house kitchen’ stocked with snacks and coffee, where staff go about their work and residents can catch up with neighbours, or sit and read the paper.
In addition to supporting the social aspects of life at our developments, the teams are on hand to just generally make life easier for people: from helping to set up utilities and managing parcel deliveries, to finding a dog walker.
At the centre of our relationship with our customers is the tenancy agreement. Ours has been developed to give residents maximum security of tenure and to create balance in the landlord-tenant relationship via a number of ways: we offer long-term contracts and we have developed flexible deposit options, meaning alongside the traditional route of paying 100% of the deposit up front, a tenant can choose the option that works best for them depending on their situation.