Dandara Living

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New Business Team Leader - Lettings

Chapel Wharf - Manchester, Altrincham


Full Time


Dandara Living is the specialist built-to-rent division of the Dandara Group. We are award-winning developers and operators of apartment buildings designed specifically for the rental market.

Our growing portfolio includes more than 7,400 homes in 10 towns and cities across the UK, and we now require a Senior Leasing Associate to join our New Business Generation team. This role will initially be based at Chapel Wharf Manchester before moving to our new offices in Altrincham.

About You

Being the first point of contact with the leasing journey the team will be the face of Dandara Living so customer service is a priority.

Previous experience is not essential however you are will need to be passionate about delivering excellent customer service. Plenty of energy and enthusiasm. You are proficient in the use of MS Office software packages, specifically Word, Excel and Outlook and experience in database or booking systems would be helpful.

About the Role

Reporting to the National Head of Leasing, your team are the first point of contact for new customers. You will therefore have responsibility for setting our leasing service standards and ensuring they are delivered consistently across the business.

Responsibilities include:

  • Managing and ensuring the new business team is motivated
  • Ensuring customer service and business standards are met
  • Portal marketing updates, lead generation and lead qualification
  • Ensuring accuracy of data entry and database management
  • Monitoring and analysing data to provide the business with market insight and aid decision making.

The working hours for this role are Monday - Friday 9.00am to 6.00pm. You may also be required to work on a Saturday subject to a rota. Working from home on certain days may be possible subject to agreement.

Other duties and general scope include:

  • To promote and comply with Dandara policies on equal opportunities and in line with the Equality Act 2010
  • To be responsible for improving your performance by participating in the Performance Development Review process with your manager
  • To carry out such other duties which are consistent with the nature, responsibilities or as necessitated by the needs of the business
  • Commitment towards company values
  • To comply with all Company Health & Safety policies and procedures.

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and we would aim to reach agreement to the changes.

We will consider making reasonable adjustments to the above, in line with the Equality Act 2010.

Important Note

Dandara Living ONLY accepts direct applications. We accept no responsibility for any fees or costs related to applications or CVs submitted by recruitment agencies.

For Internal Use: DL-024


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Company number: 10421427 | VAT number: GB004981678 | © Dandara Living 2022